Tag Archives: racism

Stealth Inclusion

By Any Other Name

It has become increasingly clear to me that there is a growing resistance to diversity and inclusion initiatives in the workplace as incidents of blatant racism, sexism and really all ‘isms’ seem to be on the rise.  I cannot definitively assert that there is a direct correlation between these two trends, but I believe that there is.  So, I have developed a concept called “Stealth Inclusion.”  Stealth Inclusion is a way to create inclusion in organizations by helping executives who may not necessarily acknowledge that they need help, to solve organizational problems.  This is particularly necessary where ‘exclusive’ cultures result in negative conditions, such as: employee turnover, disengagement, sabotage, diminished market share, poor or damaged public image, etc.

In Act II, Scene II of “Romeo and Juliet,” Juliet says the following to Romeo, in response to his concerns over their belonging to feuding families:

What’s in a name? that which we call a rose   yellow rose
By any other name would smell as sweet

So, what if we don’t call diversity and inclusion initiatives by their name, but use other names? What if we call our strategies, strategies for success, instead of inclusion strategies and our assessments, corporate assessments, instead of cultural assessments?  What if we use different or diverse words to describe what it is that we do and why it is that we do it?

By Any Means Necessary

In 1963 Jean-Paul Sartre wrote the words “by any means necessary” regarding class struggle, in his play Dirty Hands. The phrase was made famous by Malcolm X a year later and became a metaphor for justifying violence to overcome oppression. (Which I certainly am not advocating!)  What I am encouraging is that we find different ways to accomplish our missions. Is your organization behaving in a healthy way?  (See my 2007 article, “The Evolution of Inclusion,” where I discuss organizations as organisms (Posted in my blog in January 2014)).  Do the members of your organization:

a.) Know what your organizational mission is?
b.) Feel invited to contribute to the success of that mission?

If people are being excluded at your organization because of where or when they were born, how they worship, what they look like, how they identify, or any other distinction, you have a problem that needs a solution – a real, sustainable solution.  You do not need buzz words, or pot luck luncheons, or awards programs – you need effective strategies that can help you to cross the complex chasms that separate you from achieving your goals and getting that mission accomplished!

Mission + Strategy = Success Great_cormorant_flock

What motivates the people around you?  What really gets people excited enough to jump out of bed when it is still dark out and stay at the office past sunset?  Being part of a mission matters to you and to everyone else!  Being INCLUDED is what excites all of us!  Being invited to help, create, innovate, achieve, and win!  Not everyone can invite themselves to the party, many people need to be asked, many people come from places where there are different rules and customs about participation.

Excellent leaders learn about those different customs and learn how to invite and organize participation. Even when people have a common mission and are as motivated as the people were who filled Tahrir Square in Cairo in 2011, an effective, sustainable strategy must be implemented in order for success to occur.  That requires experienced and competent leadership: leaders who are flexible and open to learning and finding new ways to achieve their goals when old ways fail. So, if we do not call it ‘Diversity Training’, but ‘Effective Communication’ and ‘Successful Leadership, does it really matter?  [Note:  This does not mean that I am changing the name of the company!] The most effective leaders know what they don’t know and bring in subject matter experts to provide the knowledge and competencies that they lack.  Hence, part of a great strategy is having the right team members.

Mission Accomplished!

What is your goal?  What is your personal mission?  I have shared mine with you before: To make manifest the value of all people. Sounds simple, no? Well, it is not simple, it is complicated and takes real knowledge and competency and care and skill and passion and yes, sometimes, it takes Stealth Inclusion!

If you are not overcoming the barriers to inclusion at your organization, isn’t it about time that you do?


~ Wendy

Please let me know what you think in the comment section below or email me: wendy@inclusionstrategy.com
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You Don’t Always Get What You Pay For! [Part II]

Why do you need a D&I expert in the first place?

Before beginning a search for a D&I / EEO expert to join or support your organization you should ask the following questions:

  1. What are our D&I / EEO goals?
  2. What resulted from our previous D&I efforts?
  3. Do we think that we need a full time staff person to take on our D&I/EEO Goals or can an outside consultant sufficiently support our needs?
  4. Do we know the difference between D&I and HR?

How do you know when someone is a qualified D&I professional?

Great at self-promotion!

Some people are great at telling you how great they are.  As I noted in Part I, some people are happy to ‘fake it ‘til they make it’, so you need to find out how great they are in others ways.

  1. Checking references is a good way to begin.  Verifying someone’s track record may seem obvious or simple, but references are rarely checked.  Often the recipient thinks, “They gave me the references, so they must be good!”  Recently, I checked someone’s references and two of the telephone numbers were disconnected and no one answered the third.  Obviously, I did not go with that person. 
  2. Ask for examples of how they have  personally and specifically:
    1. Increased diversity and inclusion at an organization;
    2.  Diminished discriminatory behavior;
    3. Supported the mission and vision of an organization through D&I strategies
    4. Measured the results of their efforts

Individuals who have been doing D&I/EEO work successfully for any period of time should be able to share multiple examples of their successful endeavors.  You should also ask them about failures.  If someone is hesitant to provide you with examples on the spot, beware. 

A Multidisciplinary Field

Since D&I is multi-disciplinary, practitioners may have bachelor’s degrees in various fields of study, including: Human Resources Management, Business Management, Public Administration, Organizational Development, or as in my case, American Studies, an interdisciplinary degree. Also, graduate degrees such as in Law (Juris Doctor), and a wide range of human relations fields are appropriate. Many practitioners, who have not gone to graduate school, have been grandmothered-in by engaging in ongoing professional development and obtaining certifications at institutions such as, Cornell University. I recommend that you be prepared to examine the skills and competencies that individuals have developed and how they have applied those skills and competencies in the past.  Facilitating a 60 minute webinar is not the same as developing and facilitating a 5 day workshop on inclusive leadership. So, a resume or bio with “Training” as a bulleted item does not provide sufficient information.  Ask for details.

When Passion Meets Purpose

Passion alone does not qualify anyone to as a D&I practitioner, but being very passionate about it is one of the requisites for success.  Ask potential consultants or employees why they are in this field.  Did their response excite you about D&I? If not, they most likely will not excite your executive leadership, stakeholders or employees.  If they do not excite people about D&I, it is doubtful that they will be able to create or sustain inclusion. 

If you do not have someone who you can trust to lead your organization on a successful D&I mission, isn’t it about time that you do?


~ Wendy

Please let me know what you think in the comment section below or email me: wendy@inclusionstrategy.com
Follow us on Twitter for more frequent observations and information. twitter-bird-blue-on-white


You Don’t Always Get What You Pay For! [Part I]

HHC Diverse group of people nationalorigingroupRecently, there have been a plethora of scandals concerning domestic violence, discrimination, and sexual harassment in the news.  Each of these disturbing events seem to elicit responses by self-proclaimed ‘experts’ purporting to know how to solve problems of inequity and discrimination. This has led me to ask the question:  If you have a tooth ache, do you tie a string around that tooth and tie the other end to a door knob and slam the door?  NO! Do you go to a chiropractor or a cardiologist to have the tooth removed? NO! You go to someone who you are sure is an expert. You go to a licensed dentist. When it comes to EEO or diversity or inclusion (D&I), knowing who is really an expert is not as simple as going to Healthgrades.com and looking up a dentist’s education and licenses before getting that tooth pulled.

D&I/EEO is a multidisciplinary field with a few distinct points of entry such as employment law, human resources, and organizational psychology. The recent trend, however, is that people with degrees and experience in sales, marketing, communication, etc. are jumping on the D&I band wagon as the demand for diversity training increases. This is a perturbing development. In some cases, people are asked to become an organization’s diversity officer based on their being a member of a protected class: they may be people of color or women or members of the LGBT community or be differently-abled. They may be highly competent in the field in which they have spent their careers, but that does not make them experts in the complex field of diversity and inclusion.

Bona Fides

My professional experience in Equal Employment Opportunity began in 1988. In addition to my undergraduate and graduate education, I received formal training at Cornell’s School of International Labor Relations and in courses provided by the City of New York’s Department of Personnel in:

  • conducting investigations of discrimination
  • compiling and interpreting demographic statistics
  • preparing affirmative action reports
  • conflict resolution and mediation
  • developing strategies to overcome historic perpetuation of discriminatory practices
  • developing and facilitating adult education in EEO, Sexual Harassment Prevention, D&I, etc.

It took years of on-the-job experience augmented by this training before I was qualified to call myself an expert in my field.

Fake it ‘til You Make It!

Unfortunately, there are individuals who are willing to ‘stretch the truth’ and claim to have the requisite competencies and skills to create D&I strategies, education and initiatives.  They may even believe that they have those competencies or that their area of expertise is so similar to D&I that they can ‘fake it ‘til they make it.’ Some of this is due to ‘coaches’ and self-help ‘gurus’ who are telling people that faking it is o-k even admirable, as it will advance their careers.  I vehemently disagree!

When Passion Meets Purpose

I have been passionate about creating inclusion for as long as I can remember.  As both a woman and   person of mixed culture (my father was Puerto Rican and my mother was of Northern European descent), I have personally experienced discrimination and sexual harassment.  I have also been defending those unable to defend themselves since the 1960s in the schoolyard of my elementary school in Astoria, NYC.  Individuals with a true passion to end discrimination and increase diversity and inclusion in the workplace should get the specific education and experience that will qualify them as experts in this field. Those who do not bother to get their credentials can cause real damage to the employees who are in need of help and organizations that strive to become inclusive.  I have been asked to repair some of this damage by more than one of my clients, and it is the most challenging work that I do.

To be continued…

Most people do not know what questions to ask potential consultants or employees for D&I engagements. I will address this in Part II.

Have you been asking what makes a D&I expert an expert? If not, isn’t it a great time to begin doing so?


~ Wendy

Please let me know what you think in the comment section below or email me: wendy@inclusionstrategy.com
Please follow us on Twitter for more frequent observations and information. twitter-bird-blue-on-white


Survey Says…

Years ago I worked for an employer who would not approve of administering an employee survey because the president was afraid of what the employees would say – especially about discrimination – and did not believe that the organization could commit to responding effectively to employee concerns, criticisms, or recommendations.  Do you know what your employees are thinking and saying about you and your organization?

You may not be asking them what they think, but your employees are sharing their thoughts and experiences on internet sites such as facebook’s Rate My Employer: https://www.facebook.com/RateMyEmployer and Glassdoor http://www.glassdoor.com.

Scrooge and Crachitt credit-Mary-Evans
Scrooge and Crachit
Illustration, Mary Evans

Here is a small sampling of anonymous comments on the internet about employers who allow bullying by supervisors:

“My manager is out of control, employees fear him and no one feels that the company or HR would do anything.”

“HR is not there for the employee, but rather to shelter abusive managers.”

“My supervisor uses intimidation and bullying to try and meet his objectives. I have been subjected to sexism, racism…”

In earlier blog posts I have discussed the importance of asking people about themselves, their cultures and preferences. I also urge employers to conduct surveys.  Surveys are amazing tools that employers can use to determine how engaged and included employees feel, when used effectively! Here are some critical questions that need to be asked and honestly addressed before implementing an employee survey:

  • Are employees assured that their responses are really anonymous?
  • Are employees really protected from repercussions by supervisors?
  • Will the survey results be shared with all employees?
  • Will employee recommendations be considered or implemented? If so, will employees get credit for those recommendations?

Similar to conducting 360-degree feedback of executives, employee surveys sometimes provide information that employers may not think they are ready to deal with.  Frequently this results from not having guidance on how to effectively interpret and respond to the employees comments.

The leadership team of one client was genuinely surprised to learn that the support staff almost unanimously felt that they did not have opportunities for advancement.  This particular group of employees was 90% female, 75% minority, and 40% LGBT. The information that was collected through the survey and interviews enabled my client to address this and other issues and to create an employee development plan.  We also provided leadership and communication training for the support staff as part of the plan. The result:  employee engagement and productivity increased dramatically!

There are many benefits to be gained by conducting employee surveys including determining how effective supervisors are.  Many employers focus on results – the ‘by any means necessary’ approach to supervision.  This is a risky tactic as the short-term results of a bullying supervisor may be impressive, but what is the long-term impact of a supervisor who may be bullying team members to get them to produce?

Some results of a bullying culture:

  • Low morale
  • High turn-over
  • Active disengagement
  • Sabotage

I have written about those who find it difficult to speak up and ask questions based on their cultural perspective in earlier blog posts. It is even harder for those individuals to stand up to a supervisor who is a bully.  An anonymous employee survey that is administered correctly: off-site, outside of the employer’s computer network, by an independent consultant (I know that this sounds like a sales pitch, but it is not), and includes a sampling of employee interviews, can save employers tremendous risk and exposure.  Employees who are empowered to contribute their diverse ideas and perspectives to an organization’s success do so in incredible ways!

Are you conducting all-employee surveys on a regular basis?  If not, isn’t this a great time to begin?


~ Wendy


The Process, Part 2: Help Wanted – Diverse Candidates Only Need Apply

Scanning job postings one can find thousands of ads with the statement: “Diverse candidates encouraged to apply.” Employers also include the phrase: “An EOE Employer,” indicating that they do not discriminate in hiring. This certainly has not always been the case. There are many examples of discriminatory want ads to share with you and, although some of them may seem amusing now, they were quite serious when they were published. There are many books and articles on how to avoid legal problems when writing and publishing a want ad, but that is not the purpose of this blog entry.

I have heard variations on the following statement many, many times: “I cannot find any women who qualify for the job!” We can replace women with any other word describing a ‘diverse candidate’, meaning a person of color, a person with disabilities, et al. My response is always the same, “Where did you look?” This may sound flip, but it is an important and valid question to ask recruiters. For the past several years we have all been aware of recession conditions and high unemployment rates. There are many statistics showing that more women (of all races) than men have been earning college degrees in recent years.

(SOURCES: U.S. Department of Education, National Center for Education Statistics. (2012) http://nces.ed.gov/fastfacts/display.asp?id=72 The Rise of Women: The Gender Gap in Education and What It Means for American Schools, Russell Sage Foundation. http://www.russellsage.org/blog/rise-women-seven-charts-showing-womens-rapid-gains-educational-achievement)

There is still a gap in STEM (science, technology, engineering and math) fields between white males and everyone else, but that creates a great opportunity: organizations can sponsor academic scholarships for diverse students at high school and undergraduate levels and begin their recruitment in the sixth grade. The earlier an employer recruits candidates for employment, the more successful they will be in hiring a more diverse range of employees. Employees who are in obscure jobs are thrilled when they go out and speak at local high schools and middle schools with the response of the children. This helps with employee engagement, recruitment and marketing. The children go home and tell their parents how great the presentation was by employees from the “Acme Company” and the parents get a subliminal ad for that company’s products.

One way to create a viable ‘pipeline’ of diverse candidates in STEM industries is to have strong internship programs. This is a terrific way to find out how competent an employee is and for both the intern and employer to find out if they are a good cultural match. So, why is it so hard to hire ‘diverse candidates’?

Many job descriptions are ineffective. They do not tell the candidates what they need to know about your organization. A job posting needs to provide three sets of information:

1. What are the job duties?

▪ Is the job description up to date?

▪ When is the last time it has been updated and by who?

▪ Are the job listed duties both accurate and relevant?

Potential candidates will often be dissuaded from applying for a position where the job duties do not match their experience.

2. What are the job qualifications?

▪ Does the candidate really need experience in a particular industry to be able to successfully carry out their job duties?

▪ Does the candidate really need a master’s degree in business administration to schedule conferences?

People will not usually apply for jobs if they do not meet the requirements, such as a specific degree or industry experience.

3. What is it like working at your company?

▪ Do you know what the organizational culture is, particularly in the department or location where the selected candidate will be working? Is the workspace open or are there offices or cubicles?

▪ Is it a highly socialized environment or more isolated?

▪ Is the team interactive or independent?

▪ Are work hours flexible?

Savvy candidates will do research on your organization before applying for a job with you and if their information conflicts with what you state in your ad or website, they may not apply.

Philadelphia – During WWII

Some of my clients have told me that they are successful at attracting and recruiting ‘diverse candidates,’ but they are not successful at getting them hired. ‘Diverse candidates’ are getting rejected at the interview phase of the process. Recruitment professionals who have pre-screened and pre-interviewed candidates are often baffled as to why their candidates are not being hired. There seems to be a challenge developing interview questions that focus on the Bona Fide Occupational Qualifications of a particular position and developing interviewers with a high level of cultural competence. Very few interviewers who I have spoken with are aware of Transferable Skills and their value. For example: If someone is great at planning a meal for 20 people, they can probably handle organizing board meetings or employee events. The skills are the same they are just being applied differently based on the specific need. Another great opportunity for employers to increase the diversity at their organizations is to provide transferable skills workshops for their human resource professionals and any employees who are part of their selection and hiring teams.

Even employers who are committed to increasing the diversity and inclusion at their organizations are sometimes stymied as to how to achieve those goals. Sometimes this results in hiring of ‘diverse candidates’ who may not be fully competent for the position. This creates a couple problems: first, the new hires are set up for failure if they are not fully qualified for the position; second, this reinforces the urban myths surrounding affirmative action. So, I urge you to hire only the most highly qualified candidates for every position that you are filling. I also urge you to reassess the jobs that you are seeking to fill, what they entail, and what someone really needs to know in order to do them well.

Employers invest a great deal of money in the recruitment and hiring process. Fees for search firms are in the many thousands of dollars for each position, and the salaries of HR and other staff when prorated for each new hire brings the investment to quite a high sum. So, how sound is your investment? Are you selecting and hiring the best candidate for the job? Is the job being described in the most effective and honest way possible? Have key members of the selection team been developed to be as competent as possible? If you are confident that the answer to these three questions is yes, BRAVO! If not, isn’t it time to reassess your process?


~ Wendy



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width=”198″> People are usually thrilled when they start a new job. The ‘new job feeling’ is not unlike the ‘new date feeling’ or ‘the new car feeling’. It takes most of us a while to decide whether the date will become a mate and if the car is a keeper or a lemon.

Most new jobs have a three month ‘honeymoon’ period, although many people begin to feel disenchanted much sooner than that. On-boarding is the experience that a new employee has when they first come ‘on board’ at an organization. There are many studies that have demonstrated how critical on-boarding is. Large organizations invest billions of dollars in the on-boarding process for orientation sessions, training, lunches, dinners, etc. The success of these investments varies wildly and can determine how long an employee will stay with an organization, how productive and engaged they will be while they are there, and why they will leave.

Three Exclusive On-boarding Experiences:


1. A woman from India was recruited for a managerial IT position by a Fortune 50 company located in a rural area of a Southern state in the U.S.. She was a Hindu and a vegetarian. She expressed serious concern about becoming acclimated to her new culture as she had no idea where she might go to worship. The meals provided at the new hire orientation that she attended were inedible as every day only ham and egg on a biscuit was provided for breakfast. It was difficult for her to even find a meatless salad for lunch. She would eat at home early each morning and then not eat again until dinner each evening. Her cultural differences were never considered when she was hired and as a result she resigned within a month of her first day of employment.

This company could have saved a great deal of money, frustration and negative feelings if they had learned about their new employee’s culture during the hiring process and had provided cultural competency and inclusion training to those responsible for the orientation sessions and her on-boarding.

2. During a new hire orientation presentation, a representative of an organization’s Diversity Department pulled up a chair and sat down with his legs spread, one foot straddling his other knee such that the bottom of his shoe was facing the audience of new employees. Then he stood and put one foot on the chair. A few of the participants became visibly uncomfortable and were silent during the Q&A segment of the session. The presenter was at a loss as to the cause for the employees’ shift in engagement.

Even diversity professionals can make cultural gaffs if they are not provided with effective cultural competency education. Showing someone the bottom of your shoe, the lowest and dirtiest part of your body, is considered an insulting message in many Arabic countries. Putting your foot on a chair is considered insulting in some Asian cultures. The presenter thought that he was creating a relaxed atmosphere by using these gestures, but the result had the exact opposite impact. Intent vs. impact is a familiar concept in the field of discrimination that is often overlooked in the ‘softer’ field of diversity, sometimes with serious results.

3. A new manager orientation session included ‘partner’ interviews and introductions. The participants were paired-up and instructed to interview each other, asking 5 key questions, including the name of their favorite sports team. One interviewee told her partner that she was not interested in sports. He asked her where she was from and she replied, “New York City.” When he introduced her as a ‘Yankee Fan’ several other participants booed. She was highly embarrassed and complained to the facilitator at the end of the session who told her that she was overreacting and should not take the booing seriously.

Awareness of regionalism, including the impact of sports rivalries, is an important competency for trainers, especially those trusted to facilitate new hire orientation sessions. A new employee’s relationships are established during their on-boarding and any reinforcement of negative stereotypes can impact their success long afterward by creating barriers in those relationships.

How likely are these valuable new hires to become loyal, long term employees at the organizations described above, based on their on-boarding experiences? People need to be invited or included to really feel that they belong as part of an organization and that invitation must go beyond a job offer. Behaving in an inclusive manner is not necessarily intuitive, as we see with the diversity professional described above. Employees, especially supervisors, managers, and trainers need to be developed to be inclusive leaders with high levels of cultural competency if they are expected to know how to effectively create inclusive on-boarding experiences for new employees.

Why Does This Matter?

As the economy recovers, those who have not felt truly invited to become a part of a successful, innovative team will begin to seek out employers who will make them feel welcomed. Those employers understand that a high level of organizational cultural competency is required if they are to succeed and earn profits. Job seekers, especially ‘millennials’, are doing in-depth research on employers before accepting job offers and those who have negative on-boarding experiences are posting those experiences online. So, after investing a great deal of money in recruitment, hiring and on-boarding high potential employees, are you confident that they are being on-boarded inclusively? If not, isn’t it a good time to make that happen?


~ Wendy
Let me know what you think.




The Evolution of Inclusion

“The Evolution of Inclusion” is an article that I wrote in 2008 and is a tutorial on how the field of inclusion has evolved since I entered the world of EEO in 1988. I have gotten enough feedback on my recent blogs to see that this is still a relevant and necessary discussion, so I hope that you find this post interesting and helpful! This blog post violates one of my rules not to exceed 1000 words, but I wanted to include the article in its entirety (just under 2500 words), for the sake of flow.




~ Wendy


In the beginning


In the beginning there was Affirmative Action. Affirmative Action was all about making amends for past discriminatory practices in the workplace and the academy. Women and people of color, as well as many others who were not white, heterosexual, Christian males, were historically barred from many jobs in the United States both systemically and institutionally. In 1961 President Kennedy issued Executive Order 10925, which created the Committee on Equal Employment Opportunity and mandated that projects financed “with federal funds ” take affirmative action” to ensure that hiring and employment practices are free of racial bias. It was not until 1965 when President Johnson signed Executive Order 11246 however, that there were actual enforceable actions that needed to be taken. This Executive Order also strengthened the Civil Rights Act of 1964 which expanded protection via Title VII of the Act, to prohibit discrimination by covered employers on the basis of race, color, religion, sex or national origin. The Civil Rights Act also changed the Committee on Equal Employment Opportunity into the Equal Employment Opportunity Commission, giving it broad legal and administrative powers.

Equal employment opportunity law was the big stick that the government used to assure that employees who were members of “protected classes” (those covered by the Civil Rights Act) were protected once they were hired into positions that were previously not open to them. Affirmative Action includes guidelines for hiring protected class members based on the qualified candidate pool within an employer’s geographic zone (a 30 mile radius). The hiring goals are not quotas and never have been. They are recommendations based on the local population.

Mandatory training was implemented for all covered employers in the area of Sexual Harassment Prevention and for any employer where the EEOC determined that there was a “probable cause” to validate an employee’s claim of discriminatory treatment. This reactionary approach dominated the field of EEO for many years and resulted in a strong backlash by conservative groups and many white men in the workplace. Reverse discrimination claims began being filed as early as 1978 (Regents of the University of California v. Bakke) and have become fairly regular occurrences. There was also a great deal of negative media regarding affirmative action and EEO cases in an attempt to de-fang the law and its enforcement.

One of the greatest barriers to accepting the benefits of inclusion is a fear of numbers. Many myths and misperceptions surround the reporting of EEO data and Affirmative Action reports to the federal government. Employers conduct panic-stricken scrambles every time they are audited by the EEOC; they agonize over their Affirmative Action reports and their poor performance in relation to their hiring goals; and they focus on the very numbers that terrify them instead of the people they represent. This sense of impotence creates resentment and results in an attitude that we will do only what we are required to do in many organizations. They felt trapped by the EEOC requirements and not empowered to do anything about them.

The Diversity Revolution

We then experienced the ‘diversity revolution’ a period I like to refer to as the “Kumbaya Stage.” Celebrating difference became the favorite pastime of many members of organizations. People like me were able to proclaim pride in our heritage, our difference – ourselves as were never able to do previously. But after the diversity pot luck luncheons and diversity fairs, people would head back to their cubicles and remain exclusive. The celebration of difference did not extend to most employees’ personal lives. The human resources departments did not see any relief from their required reports or a great improvement in their statistics. These disappointments coupled with the negative response from employees who felt that they were not different enough to matter resulted in campaigns set out to prove that ‘our differences make us all the same.’ This approach played down race and gender and focused on less volatile differences such as job title, geographic origin (among U.S. born citizens), marital status, parental status, etc. These non-threatening differences could be used benignly, to prove that an organization embraced diversity, without having to really embrace inclusion.

Diversity practitioners across the U.S. were then asked by their CEOs, “What’s the return on our investment for diversity? This resulted in more panicked scrambling as folks set out to prove that creating a diverse organization improved the organization’s bottom line. The problem with this model is that it does not work and that there was no such proof to be provided.

The More Things Change

The more things change, the more they remained the same. A major concern of U.S. employers is poor employee engagement. There are millions of people who make it to work each day, even millions who arrive on time who are still quite disengaged. These workers occupy all job titles and levels, including officers. They are in every sector and industry. They are from several different generations. They are from all over the world. They are straight and gay; male and female; of every race and ethnicity; and they cost employers trillions of dollars every day. Employers spend an inordinate amount of money and energy to recruit top talent. They especially spend on the recruitment of women and people of color. Employers have, in general, become quite successful at recruitment, but remain unsuccessful at retention. A phenomenon has developed in the last decade or so that is referred to as ‘the Revolving Door of Turnover.’ This has become a The 64 billion dollar question.

In January, 2007 The Level Playing Field Institute published The Corporate Leavers Survey: The Cost of Employee Turnover Due Solely to Unfairness in the Workplace. The study found that unfairness in the workplace costs U.S. corporations $64 billion dollars each year – not in law suits – but in turnover of professionals and managers. People of color are three times as likely to be among those who leave as compared to white, heterosexual men and two times as compared to white, heterosexual women.

Marketing Diversity

When the 2000 Census Report was published organizations became aware of a new customer base. People of Color, Gay, Lesbian Transgender and Bisexual people, Women, people born in foreign countries were entering an unprecedented period of prosperity. Smart corporations began marketing diversity. We could turn on any television channel and see flawless models representing organizations that looked beautifully diverse! Benetton led the movement way back in the 1980s with gorgeous young people wearing their trendy clothing. Their motto “The United Colors of Benetton,” became a generational celebration of diversity. Gradually, other organizations caught on and began targeting women and people of color who now had the buying dollars that they sought. One problem remained; the beautiful ads were not of actual employees. This was particularly glaring when looking at the leaders of organizations. According to a UC Davis Study of California Women Business Leaders (October 2007) women hold only 10.4% of the board seats and highest-paid executive officer positions in the top 400 corporations in California. The national average is 15%. Women remain more than 50% (50.9 in 2000) of the population.

The Inclusion Evolution

“As individuals we can accomplish only so much. … Collectively, we face no such constraint. We possess incredible capacity to think differently. These differences can provide the seeds of innovation, progress, and understanding.”

The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools and Societies, Scott E. Page

Scott Page’s book provides us with scientific proof of the brilliance of multiple perspectives. This is something that I have intuitively known for a long time, but am really grateful for the backing of a mathematician! I do not believe that ‘too many cooks spoil the broth’ unless they are bad cooks or bad communicators. There is always the possibility that there is an unethical cook in the kitchen who sneaks in extra salt without letting the others know, but if called upon to create the world’s best broth everyone wants to be invited! By this, I mean that it would be an honor to be on the ‘A List’ of cooks for this project. The cooks would all vie to bring their most creative, their most engaged selves to the process. If they were told that their participation was predicated on their cooperation and in fact interdependence with the other cooks, they would pay attention to that fact and learn how to play well with others or be asked to leave. In other words, every one of us wants to be asked to make a difference, to be told that our presence matters, that our contribution is needed. What an amazing feeling it is to matter. Yet, few employers ever asked their employees to contribute to their innovation. Few employers ask their employees many questions at all for fear of invoking the evil God of EEO! This fear of asking questions results in a phenomenon I call “One third of the tree.” When I look out of the window and see a beautiful tree, let’s say a Willow tree and I decide that the Willow tree is exactly the addition that I need to make my organization truly diverse, I contact my top recruiter to go and get that tree. I do research on the care and feeding of Willow trees. I tell the other members of the organization that our team will be joined by a Willow tree and to be courteous and tolerant and never say offensive things such as “It’s not easy being green.” Then the recruiter goes out and chops down that tree and hauls it inside. We place it in a huge bucket and every day are diligent about adding nutrients and even throw in a few microorganisms to make the tree feel at home. What we do not realize is that we are missing two-thirds of that tree. We never thought to ask the tree to bring its history and cultural perspective to the organization and so it did not. We did not realize how our organization could benefit by knowing the full being. Another way to look at this is: I bring my gender, generation, class, ethnic and racial perspectives with me when invited to the board room table to contribute. These perspectives cannot be simulated by others who read about people like me. They can only be contributed by me. Isn’t that amazingly wonderful?

Organisms thrive because their parts are thriving. When an organism has cancer we cut it out or the organism will die. Yet, many organizations exist with dead and dangerous departments, units and individuals for years without taking any action. The whole is only as healthy as its parts. So, just as we need to get to know the whole individual in order to benefit fully by their contributions, we need to think about organizations as organisms that require inclusive care in order to thrive.

Practical Steps

The first step to becoming truly inclusive requires practical steps beginning with the development of a strategic plan that holds everymember of the organization responsible for creating an inclusive environment. This plan needs to be created with the input of the CEO or equivalent and leadership from all areas across the organization or else it will fail. This plan also needs to support the organization’s mission and goals or it will fail. As our world changes at an increasingly rapid pace, this plan needs to be flexible and adaptable or it will fail. These are not very difficult requirements to meet if the planners remember to be inclusive in the process from the very beginning and remember that they are all interdependent for its success.

Step two requires a cultural assessment of the organization: Who are you as an organization? Where have you come from? What has been initiated regarding diversity in the past and what has the response been? What education has been provided and how effective has it been. Great tools to employ at this point are confidential surveys and interviews. If people feel really safe they will tell you the truth about their experiences within an organization. If they do not they will not.

Step three is to develop customized inclusion education for each level of the organization. This education needs to employ adult education theory as no employee enters the training room as a tabula rasa. Everyone brings a wealth of experiences, knowledge, ideas and again, perspective to the process. This needs to be given a great deal of attention and respect. The core of the education should focus on the following: “How do I benefit by being truly inclusive?”

Step four actually is step one through five – constant communication. Tell them what you are going to do, tell them what you are doing and tell them what you have done. This is the only way to assure support for the process and again, without this it will fail. Communication needs to be customized for employees, clients, board members, stock holders, the public and et al.

Step five is the establishment of support mechanisms for without them your inclusion strategy will fail. In addition to regular, ongoing education and communication organizations need ‘Inclusion Ambassadors’ to champion the importance of inclusion. These ambassadors may be members of an organization’s diversity councils or affinity groups and should receive special education on inclusion theory, communication, team building, project management and leadership. The ‘Inclusion Ambassadors’ of an organization might sponsor event, write articles, provide training, develop outreach projects in the community and more. They will become the face of inclusion of your organization and as such should be representative of many titles, locations, and functions as well as being culturally diverse. Another great support mechanism is cross-cultural mentoring. Cross-cultural mentoring may be part of a general mentoring program establish by the organization with specific mentoring on cultural topics or interests. For example, I might be a mentor on Puerto Rican culture and have a mentor on time management. Participants should receive training on mentoring and be clear on the expectations of the program.

Results driven organizations whether in the public, non-profit or private sectors can benefit by creating True Inclusion© through an increase in retention of the best and brightest employees; the development of future leaders and viable succession plans that assure the continuation of an organizations’ success; an exponential increase in innovation and market share by involving every member of an organization in the creative process and hence an organization that thrives in spite of rapidly changing circumstances. This process does not have to be difficult. One of the barriers to organizations becoming inclusive is the myth that this is a difficult and arduous process. Nothing can be easier than inviting people to be part of their own promotion and success! It is this simple: the inclusion of all members of an organization in that organization’s success results in an organization that thrives!

Wendy Amengual Wark May 2008

Inclusion Strategy Solutions LLC



Wishing You a Year Filled with Diversity and Inclusion!

NYC July 4, 2012, C. Wark
In my last blog entry I asked, “What’s in a word?” I examined words used in hateful, specifically racist ways. Now, as we begin a new year, our thoughts tend to focus on how we want this year to be an improvement over last year. We wish each other good health, prosperity, happiness, and peace. Being in the diversity and inclusion business, I wish people greater diversity and inclusion. These two words do not come without their own baggage. The word diversity is rife with double entendres for those who resist inclusion and is sometimes misused as code for ‘workplace representation quotas’ or ‘political correctness.’
New York Botanical Garden
W. Wark, 2012
Why am I wishing you a year filled with diversity? Well, first, I would think that without diversity your year might be pretty boring. In wishing you a diverse year, I am wishing you more diversity in terms of your experiences, thoughts, and relationships. This may seem incredibly simple and obvious; however, many people still cling to old, familiar ways out of habit and sometimes this means sustaining an ‘us and them’ culture. How many times, for example have you heard someone say something like, “If it were not for those people …?” People would likely find other things to cling to, in terms of their personal comfort and assigning blame if their engagement with diversity increased, but the more diverse people’s relationships are the more likely they are to accept different opinions, ideas and lifestyles. So I wish you an incredibly diverse year!
Why wish you inclusion? Well, being inclusive requires an action on your behalf. One cannot sit at home and expect inclusion to come to them. It may in very, very small ways, such as the person delivering the Thai food who is from Guatemala. But, we would not know where the person was from without asking them as they would not be likely to volunteer that information. So, we need to be proactive if we are to be inclusive. There is so much that we can learn, enjoy, and gain by extending invitations. I hope that you are reaching out and inviting inclusion into your life!
Throughout these blog entries I have carried a thread, or a theme. I am always wondering how to take this complicated and rather arduous subject of diversity and inclusion and break it down into digestible segments or bites, but more than sound bites, I am trying to nurture thoughts and discussion about sensitive and challenging subjects. I believe that we can only move forward if we explore and respond to our past. Reading history and checking a box or filing away the information without learning from it or applying what we have learned to the present is, in my humble opinion, worse than not learning at all. What if a doctor studied biology, but forgot most of what they learned? Would you want to be treated by that doctor? No! Similarly, we all live in a complex world with relationships made even more complicated by our history. This is why I take an educational approach to diversity and inclusion and have provided you with historic context through this blog.
School of Athens, Raphael
Fresco (1509-1510)
I want to discuss one other word – rhetoric. Rhetoric or buzz words tend to dominate the sound bites about diversity and inclusion. When I think of the word rhetoric, I often think of the word bluster, which is really the opposite of the original meaning of rhetoric – which Aristotle taught us was the art of persuasion through the development of arguments based on logic. Bluster on the other hand, is loud, pushy, empty talk. Those who use bluster to distract us from the main argument and point of discourse or rhetoric are often successful, at least in the short term. Rhetoric has become commonly used to mean exaggeration, or hyperbole, using words that lack substantive meaning. I usually begin educational workshops by asking the participants to define diversity and inclusion. The results are often fascinating. These two simple words – diversity and inclusion – represent a wide range of things to people, sometimes emotionally charged things. So, as I have stated for years, words matter. Words are actions – actions that have meaning for us. We need to develop a common vocabulary where the meaning of words is understood by all parties; then we can begin to have constructive conversations about difference.
Organizations need to do more than recruit diverse candidates, such as create inclusion strategies if they are to experience organizational change that is reflective of our society as a whole. Our society as a whole, whether locally, regionally, nationally or globally, needs to take assertive action if diversity is to become recognized as the precious commodity that it is. The transition to an inclusive world begins with you and with me. This may sound like rhetoric, but having witnessed and benefited by the words of individuals such as Mahatma Gandhi, Martin Luther King, Jr., and Sojourner Truth, I know that my argument is sound.
So, I wish you all things wonderful in this New Year, especially diversity and inclusion!
~ Wendy
Please let me know what you think of this entry.
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What’s In A Word?

“Sticks and stones may break my bones, but words will never harm me.”
My mother, like many mothers of children who were ostracized and tormented for being different, used this expression to assuage us – to no avail. We still got into physical fights with the kids in our building who called us the S-word and other Hate Words because our father was Puerto Rican.
One hundred years earlier, in March of 1862 the phrase was cited in “The Christian Recorder” of the African Methodist Episcopal Church, (Which was first published in New York City in 1852).
“Remember the old adage, ‘Sticks and stones will break my bones, but words will never harm me’. True courage consists in doing what is right, despite the jeers and sneers of our companions.” [http://www.phrases.org.uk/]
There are too many commonly used Hate-Words: African Americans are called the N-word, Italian Americans, the W-word, Chinese Americans, the C-word, Vietnamese Americans, the G-word and many more than I care to list in this short blog entry. (If you need me to spell-out or explain any of the phrases listed above please email me.)
In the 1980s, when I first began to develop sexual harassment prevention education, I cautioned participants that words are actions and may lead to an escalation of inappropriate and illegal behavior from verbal to physical if not addressed by someone in authority. Bullying of any kind must be dealt with directly by teachers, supervisors and CEOs.
The R-Word
Cody Blackbird
This sign appeared this morning (12/08/13)
outside a Sonic Drive-In Restaurant in Belton, Missouri.
Read more at Indian Country Today
I have long been deeply perturbed by the usage of the derogatory R-word as the name of an American football team based in our nation’s capital. The team that was originally the Boston Braves when it was established in 1932, became the Boston Redskins a year later (1933–1936), then moved to Washington D.C. in 1937 where they still go by that same offensive name.
Perhaps not coincidental to the name is the fact that in 1962, Washington was the last American football team to integrate racially and they did so only after the federal government threatened to sue the owners as D.C. stadium, where they played at the time, was U.S. property and so segregation was illegal there.
I strongly urge everyone to stop using the R-word entirely.
The K-Word:
Etymonline.com provides the history of another insidious hate word:
“1790, from Arabic kafir “unbeliever, infidel, impious wretch,” with a literal sense of “one who does not admit the blessings of God,” from kafara “to cover up, conceal, deny, blot out.” Technically, “non-Muslim,” but in Ottoman times it came to be used almost exclusively for “Christian.” Early English missionaries used it as an equivalent of “heathen” to refer to Bantus in South Africa (1792), from which use it came generally to mean “South African black” regardless of ethnicity [African or Indian], and to be a term of abuse since at least 1934.”
How many times did Nelson Mandela hear the K-word used as a weapon against himself and others? How many times did he have to rise above unimaginable abuse to move from victim to victor, from one of many of the oppressed to a global symbol for freedom and human rights?

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
Nelson Mandela

World Human Rights Day

The Universal Declaration of Human Rights was adopted by the UN General Assembly on 10 December 1948 as a result of the atrocities committed during the Second World War.The Commission on Human Rights was made up of 18 members from various political, cultural and religious backgrounds. Eleanor Roosevelt, widow of President Franklin D. Roosevelt, chaired the UDHR drafting committee.
Universal Values
The core principles of human rights first set out in the UDHR are universality, interdependence and indivisibility, equality and non-discrimination. The Declaration begins:
“Whereas recognition of the inherent dignity and of the equal and inalienable rights of all members of the human family is the foundation of freedom, justice and peace in the world,”
What’s In A Word?
Native American tribal leaders have been appealing to the owners of the football team with the racist and derogatory name in an attempt to get them to change the team’s name by offering alternative names. Their appeals continue to fall on deaf ears. What words do the owners need to hear to understand how the R-word is an assault not only on Native Americans, but on all of us who value people’s inherent dignity?
Nelson Mandela did not transform South Africa from a nation crippled by Apartheid to a democracy for all of its citizens alone. He did not employ violence to achieve this lofty goal. He used words and his incredible capacity to listen – to the oppressed as well as their oppressors. In order for Nelson Mandela to talk to others in their language he had to learn their language by listening. Once he mastered that language he was able to use it to effectively dismantle a hateful and criminal system.
To move from hatred to recognizing our shared humanity – to move from Hate-words to a humanitarian language – is a lofty goal. It is incredibly fortunate for all of us that we have had role models such as former President Nelson Mandela to remind us that, however lofty they may be, our goals are achievable if we are optimistic enough to believe in them. Words can be transformed from weapons to tools for learning about and loving one another. This fairly simple concept is at the core of the work to create and sustain inclusive environments, work places, communities, and nations.
It is critical that we engage in conversations that may initially be uncomfortable, but in the long term can help us to understand how we have much more in common with one another than we think. It is fitting that on World Human Rights Day tens of thousands of people, including leaders from around the world gathered to honor and celebrate the life of one of our greatest humanitarians, Nelson Mandela.
~ Wendy

There is NOT an APP for that!

What came first..?
A few weeks ago I received an email through LinkedIn asking me if I had a few minutes to chat with a fellow who is selling an app that would provide inclusion education for employees.  He claimed that at least one university was already using the alpha or beta version of this app.  He was asking for my input regarding his intention to expand his business into the public and private sectors.
My reply: “I believe that the computer and social media are incredible tools that can augment and enhance effective diversity and inclusion education, but are not sufficient on their own in this very sensitive area.”  He responded that they plan to offer blended education using a coach and online modules. I wonder how you can develop and test such an app before you check in with the subject matter experts.

Effective Education

In 1990 I set out to develop sexual harassment prevention and EEO (equal employment opportunity) education that would make a difference.  I was working at an organization that had a very low percentage of women and the mandatory aspect of the sexual harassment prevention and EEO education did not go over very well with most employees. I needed to reach my audience within the first 5 minutes of the workshops or I would lose them entirely.  So, I designed interactive exercises that got people talking right away, instead of torturing them with a slow, painful recitation of EEO laws facilitated through death by Power Point.
Many people approached me at the end of the sessions and thanked me, often hugged me and told me that they – frequently the same employees who had approached me four hours earlier, saying that they did not have time to waste sitting in this class –thought the session could be longer. They had more questions and wanted to do more brain-storming with the other participants. That they had actually had FUN! 

Can you relate?

I am not sharing this with you because I need to brag about my accomplishments.  I am sharing this with you because it is important to understand how critical it is that education in this sensitive and dangerous – yes, dangerous – subject matter is facilitated by someone who really knows the subject and how to reach the participants. That means that effectiveEEO, diversity and inclusion education is interactive and considers the fact that everyone in the room has strong feelings about discrimination and has had a myriad of experiences that result in the development of personal lenses of filters.  Diversity and EEO education is not the same as training someone how to use their cell phone.  This education is about relationships and so, the participants need to practice relating. 

When I used the word organism in my article, “The Evolution of Inclusion,” I was not using it as a metaphor. Organizations are comprised of people, not widgets and so I recommend that we take a more human approach to educating members of organizations about preventing sexual harassment, the history and laws pertaining to discrimination and EEO, diversity theory, and the value of creating an inclusive environment.  This recommendation is not based on legal requisites or on the fact that discriminatory behavior is not nice, it is based on the fact that people need other people in order to do their jobs successfully. In other words, people – all people – are interdependent.

What difference does difference make?
I know, I keep bringing up that word, interdependent, but it is the right word to use.  We are interdependent and if you have ever participated in team building sessions, you know that interdependence is at the core of those efforts.  I do not hear enough about this in discussions on diversity and inclusion.  We hear a great deal of discussion about ‘them’ and how ‘they’ are not doing whatever it is that we want them to do, (who ever ‘they’ are).  Well, let’s help people to discover their interdependence and then perhaps they will become independent from their fears of ‘them’!

This can only be achieved through interactive exercises that help people to experience change.  Perhaps they will experience a change of heart, or a change of attitude or a change of opinion.  This is always my goal when I prepare educational sessions for clients.  How might I help the participants to learn how they see others?  How might I help the people in the room to understand that different is only different, not better or worse, necessarily? (For example, I like chocolate and cheese – both a bit too much.) My ultimate goal, however is to help people to understand that different is better. Being around difference is better for us.  It makes us smarter, more interesting and more creative.  Difference makes us more aware of ourselves, not in a self-conscious way, but in a self-celebratory way.  Difference is delicious and beautiful and fun!  And there is not an app for that!


~ Wendy

Announcing the Inclusion Strategy Solutions LLC Partnership

Nebahat Timur Tokgöz
I am thrilled to announce the addition of two partners to assist me in leading Inclusion Strategy Solutions LLC to greater heights of collaboration and success!
It is my honor to be associated with these dynamic, exceptional, and visionary women – Tresa Eyres and Nebahat Timur Tokgöz. Collectively they add a wealth of knowledge and experience, competency, and professionalism to Inclusion Strategy Solutions LLC. They each also bring something even more valuable to me:Passion with a purpose.
Inclusion Strategy Solutions LLC was founded on the principle that all people are valuable and hence, should be valued. Tresa and Nebahat have given tirelessly, through their careers and pro bono endeavors, to achieve that mission. Nebahat has also developed a rare gift of painting as a further means of expressing her passion for people and the creative process. Our diverse backgrounds and complementary skills and experiences will provide our clients with greater opportunity to strategically create success through inclusion!
Please join me in welcoming Tresa and Nebahat to Inclusion Strategy Solutions LLC!
Tresa Eyres, Partner Tresa

Tresa is a learning and development professional with more than 25 years helping clients improve their leadership and productivity. In the years 1994 through 2001, she was a key member of Bank of America Advisory Services, Inc., which provided on-site consulting to a number of financial institutions in Turkey.


Nebahat Timur Tokgöz, PartnerNebahat

Nebahat is a seasoned business professional with more than 30 years of demonstrated success. At a time in Turkey when few women held executive office, Nebahat was one of the first female Assistant General Managers of a financial institution and the first (non-family) female member of a Board of Directors.


16 September 2013